Ordering Books

How do I contact Customer Service?

If you have questions that these Help pages do not address regarding ordering products, orders already placed, title information, price, availability, or establishing a Wiley account, contact our Customer Care Department:

Customer Care Center
10475 Crosspoint Blvd.
Indianapolis, IN 46256
Phone: (877) 762-2974
Fax: (800) 597-3299
Web: http://support.wiley.com

Hours: Weekdays, 8:00 a.m. to 8:00 p.m. Eastern Time

How do I order by phone, fax, or mail?

You can order jklasser.com products directly from the address and phone numbers shown below. We accept payment by check, money order, or credit card. We accept American Express, Visa, MasterCard, and Discover. Checks and money orders must be drawn on a U.S. bank. If you already have a Wiley account and wish to place a telephone order, please have your Wiley account number readily available when you call.

Customer Care Center
10475 Crosspoint Blvd.
Indianapolis, IN 46256
Phone: (877) 762-2974
Fax: (800) 597-3299
Web: http://support.wiley.com

Hours: Weekdays, 8:00 a.m. to 8:00 p.m. Eastern Time

How do I order online?

You can order any of the products you see on jklasser.com directly from this site. Shopping online is easy and secure with jklasser.com: See our Safe-shopping guarantee and Privacy Policy for details.

To use the online Shopping Cart, follow these steps:

1. When you locate an item you want to buy, click the Add to Cart link. The item appears in a list in your Shopping Cart.
2. Check the quantity, and click the Update button if you change the number of items you're ordering.
3. If you have any promotional discount codes, type the code in the box and click the Apply Discount button.
4. If you want to add more items to your Shopping Cart before checking out, click the Continue Shopping link.
5. When you're ready to place your order, if you aren't already on the Shopping Cart page, click the Shopping Cart link at the top of any page on this site, and then click the Checkout Now button. If you are a returning customer with a Wiley account, you can click the Faster Checkout for Returning Customers button. You are prompted to log in with your password, and your account information appears automatically. Note that you always have the opportunity to edit your account and order information, including the shipping address, before submitting the order.
6. Complete or review the billing information, and then click the Continue Secure Checkout button. The Set Up Tracking page appears. You then have the option of setting up an online account or simply filling in a one-time order form.
7. If you choose to create an account, type a password, type it again in the second box, and click the Create an Account and Continue button. If you do not want to create a Wiley account, click the continue without creating an account link. You are now given an opportunity to review your entire order. You can
   • Edit the billing address
   • Edit the shipping address
   • Select a shipping method
   • Change items in your Shopping Cart
8. You see the total charges for your order before you enter any payment information.
9. Review the totals for accuracy, and then fill in your credit card information (card type, account number, and expiration date). jklasser.com accepts MasterCard, Visa, American Express, and Discover credit cards.
10. Click the Submit Order button.

What is our "safe-shopping guarantee"?

When you use your credit card to shop at jklasser.com, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology — the Internet standard for secure transactions. This technology safeguards your personal information and guarantees privacy.

You choose a password to further protect your order information and purchase history. If you forget your password, we will first verify your identity, and then e-mail you a new password.

What about special offers and promotional codes?

If you have a code to apply towards your online purchase, type the code in the Promotion/Discount Information field in your shopping cart. You also may use a code when placing a mail, fax, or phone order.

Can I get information for customers outside the United States?

There are two ways to order jklasser.com products for international destinations:

jklasser.com orders can be shipped to the United States, all U.S. Protectorates, the Caribbean, Mexico, Central America, South America, and Canada. When you order directly from the jklasser.com Web site, U.S. taxes and shipping charges are applied.

If you live outside any of those regions or would like to have jklasser.com products shipped from a center closer to your region to pay that locality's taxes, customs, and shipping charges, you can contact one of the following Wiley international locations:

Shipping to: Canada

Web: www.wiley.ca

John Wiley & Sons Canada, Ltd.
6045 Freemont Boulevard
Mississauga, ON
L5R 4J3

Phone: (800) 567-4797 or (416) 236-4433
Fax: (800) 565-6802 or (416) 236-8743

Shipping to: Germany, Austria, Switzerland, Luxembourg, Liechtenstein

Web: www.wiley-vch.de

Wiley-VCH Verlag GmbH
Customer Service Department
P.O. Box 101161
D-69451 Weinheim
Germany

Phone: +49 (0) 6201 606152
Fax: +49 (0) 6201 606184
E-mail: sales-books@wiley-vch.de

Shipping to: All of Africa, all of Europe (except VCH countries noted above), as well as Japan, the Middle East, Malta, Cyprus, Russia, Moldava, Belorussia, Ukraine, Turkmenestan, Azerbaijan, George, Uzbekistan, Tajikistan, Latvia, Estonia, Lithuania, Khirghizistan

Web: www.wiley.co.uk

John Wiley & Sons, Ltd.
Customer Services Department (ref. DMW)
1 Oldlands Way
Bognor Regis
West Sussex
PO22 9SA
UK

Phone: +44 (0) 1243 843294
Fax: +44 (0) 1243 843296
E-Mail: cs-books@wiley.co.uk

Shipping to: Australia, New Zealand and Pacific Islands

Web: www.johnwiley.com.au

John Wiley & Sons Australia, Ltd.
Australian Distribution Centre
33 Windorah Street
Stafford QLD 4053
Australia
Toll free phone (from within Australia only) 1800 777 474
Toll free phone (from New Zealand only) 0800 448 200
Other overseas phone + 61 7 33548455
Toll free fax (from within Australia only) 1800 802 258
Overseas fax number + 61 7 33527107
E-mail: custservice@johnwiley.com.au

Shipping to: Bangladesh, Brunei, Cambodia, Hong Kong, India, Indonesia, Laos, Maldives, Malaysia, Mauritius, Myanmar, Nepal, North Korea, People's Republic of China, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam (phone, mail or fax orders only)

John Wiley & Sons (Asia) Pte. Ltd.
2 Clementi Loop #02-01
Singapore 129809

Phone: 65-64632400
Fax: 65-64634604/5/6
Customer Service: 65-64604280
E-mail: enquiry@wiley.com.sg

Shipping to P.O. boxes and APO/FPO addresses

At this time, Wiley cannot ship Web orders to P.O. Boxes or APO/FPO addresses. If you cannot provide a street address, contact Customer Care to order via phone, fax, or mail.

What about tax-exempt customers?

To take advantage of your tax-exempt status when you place an order with Wiley, you need to furnish certain documentation. To expedite this process, please contact Customer Care directly by telephone at 877-762-2974 weekdays between 8 a.m. and 8 p.m. EST, or on the Web at http://support.wiley.com, to place your order.

If you are an employee of the U.S. government and are placing an order using an Impact credit card, you may place a tax-exempt order online through the Wiley Resources for Government Web site at http://www.wiley.com/gov. You will also receive the benefit of GSA discounts and free shipping.

What if I'm a Mac user?

There is a known bug that prevents users on Macs using Internet Explorer from making purchases from our site. We are working to resolve this and apologize for any inconvenience it may cause. In the meantime, please use a different browser (such as Firefox or Safari) to complete your purchase.