The IRS has been using various technologies to improve customer service, one of which is voice bots. To date, voice bots have answered over 3 million taxpayer calls. Now taxpayers can use voice bots to verify eligibility for a payment plan and get help in setting one up (IR-2022-127). Since February, taxpayers have been able to use voice bots for answers to the advance child tax credit. Voice bots are designed to answer various taxpayer questions on its toll-free number. Expect to see expanded use of voice bots for increasingly complicated matters in the future.
A tax credit directly reduces tax liability, as opposed to a deduction that reduces income subject to tax.