IRS Launches Taxpayer Experience Office

On March 4, 2022, the IRS announced the start of the Taxpayer Experience Office, which is a new office designed to focus on taxpayer transactions with the Service (IR-2022-50). The Taxpayer Experience Office will focus on all aspects of taxpayer transactions with the IRS across the service, compliance and other program areas, working in conjunction with all IRS business units and coordinating closely with the Taxpayer Advocate Service. The office is part of the effort envisioned in the Taxpayer First Act Report to Congress last year, which identified over a hundred programs and tools that would help taxpayers. These included a 360-degree view of taxpayer accounts, expanded e-File and payment options, digital signatures, secure two-way messaging, more services for multi-lingual customers, and online accounts for businesses and tax professionals.